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Our Commitment to Safety, Transparency & Trust

At The Special Lioness, families place enormous trust in us and we honour that trust by operating with the highest standards of safety, governance, and accountability.
Here you will see our key policies and procedures so families, partners, funders, and supporters can easily understand how we work, how we protect the people we support, and how we uphold our values every day.
Each policy below is available to read. If you need any of these in an alternative format, we’re always happy to help.

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🛡️ Safeguarding & Welfare
We are committed to creating safe, nurturing environments for disabled and life‑limited children, their siblings, and their families.
Essential policies to publish:
•     Safeguarding Children Policy
•     Safeguarding Adults at Risk Policy
•     Whistleblowing Policy
•     Online Safety & Social Media Policy

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🔐 Privacy, Data & Information Handling
We take data protection seriously and ensure all personal information is handled lawfully, respectfully, and securely.
Essential policies to publish:
•     Privacy Policy (GDPR compliant)
 

🏛️ Governance & Charity Management
These policies outline how we operate as a charity, how decisions are made, and how we ensure accountability.
Essential policies to publish:
•     Constitution & Governing Document

•      Trustees Annual Report 2024-2025​

•     Trustee Code of Conduct
•     Conflict of Interest Policy
•     Financial Controls & Reserves Policy
•     Risk Management Policy
•     Complaints & Feedback Policy
•     Equality, Diversity & Inclusion (EDI) Policy

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👩‍👧‍👦 Family Experience & Service Delivery
We want every family to feel safe, respected, and supported when accessing our services.
Essential policies to publish:
•     Health & Safety Policy
•     First Aid Policy
•     Accessibility & Inclusion Policy
•     Behaviour Support / Positive Handling Policy
•     Food Safety & Allergy Management Policy
•     Volunteer Agreement 

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🎉 Events, Activities & Community Spaces
Our events and sessions are designed with safety, joy, and accessibility at their heart.
Essential policies to publish:
•     Event Safety & Risk Assessment Policy
•     Emergency Evacuation Procedure
•     Transport & Off‑Site Activities Policy

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If any of the information you are looking for has not been covered in this section please do not hesitiate to contact us at Info@TheSpecialLioness.com